and Recovery

not only for foreign and local insurers...

More about CRS


Why CRS?

  • Only our surveyors can fully satisfy the needs of your loss adjusters

    simply because CRS surveyors dispose of a long lasting experience as former loss adjusters of major Underwriters, which enables our reports to contain just those (but all) essential data necessary to settle a claim WITHOUT DELAY

  • Only Lloyd´s network engages the BEST from the relevant country and business

    becoming a Lloyds agent is simply IMPOSSIBLE without permanent exceptional knowledge of professional expertise, as well as foreign languages, and such a combination guarantees an unbeatable quality of service

  • Only the Lloyd´s network management constantly monitors their agents’ current skills

    the Lloyd´s appointment is subject to passing “The Cargo Surveying Proficiency” studying plan exam, being regularly disputed and AUDITED by the London headquarters

Services provided

  • Claims handling

  • Inspections

  • International inspection activities

  • Issuance of survey reports

  • Claims adjusting

  • Recovery services

  • Translation services

    • Vehicle claims
    • General cargo claims
    • General Average claims
    • Liability claims
    • Property claims
    • Business Interruption claims
    • Death/Personal injury claims
    • Investigations
    • Legal assistance
    • pre-shipment, warehouse inspections, quality and/or quantity inspections of all sorts of consignments
    • investigative inspections – in co-operation with Police or private detectives
    • loss prevention activities
    • risk assessment in the area of security and logistics – incl. truck/cargo security audits
    • salvage sale of affected merchandise
    • arranging for inspections abroad – through verified partners – members of inspection networks
    • our staff communicate in the native language of the client, monitor the processes and consequently check contents of the submitted survey reports
    • final survey reports provided by the partners abroad are then translated into the native language of the client
    • beneficial financial conditions for our clients can be negotiated as a result of personal knowledge and close co-operation with the international fellow agents
  • i.e. documents comprising our surveyor’s findings (i.e. evaluation of the subject of inspection and/or nature, extent and possible cause of damage and/or loss), based on which the relevant insurance company proceeds with claim settlement

  • apart from the survey procedures, we are also able to settle claims and subsequently arrange for payment of the relevant indemnity

    • i.e. providing re-imbursement from the responsible third parties to insurance companies
    • international and local transportations are involved and the applicable law applied (CMR Convention, Montreal Convention, Haag Rules, Haag-Visby Rules, etc.)
    • if necessary (e.g. to protect a time bar), services of specialized law firms are used
  • not only in the area of insurance and international transport business

People and contacts

24 HOUR HOTLINE +420 606 467 467

Where to find us



Ústí nad Labem



České Budějovice


CRScz, s.r.o.

AOB Argentinska Office Building
Argentinska 1621/36
170 00 Prague 7

Company Registration Number: 26 49 49 22
VAT Registration Number: CZ26494922

Company is registered with the Companies‘ Register in Prague paragraph C, record 85795.


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About CRS

CLAIMS and RECOVERY SERVICES CZ Ltd was established on the 1st of January, 1998 and has been the Lloyd’s Agent for Prague and Bratislava covering the territories of the Czech Republic and Slovakia (since 1998) and for Budapest, Hungary (since 2011).

Our company has seamlessly continued in providing claim services previously offered by Messrs. Ceska pojistovna a.s. / Czech Insurance Company (1827-1997). Ever since we have been utilizing high level of expertise and knowledge with the aim of constant improvement in order to satisfy our client‘s needs.

The Lloyd’s Agency Network provides 24 hour, year round independent marine surveying and claims adjusting services to the global insurance industry and its customers. With almost 300 Lloyd’s Agents and approximately the same number of Sub Agents covering every major port and commercial centre in the world, the Lloyd’s Agency network forms the world’s most extensive surveying and adjusting network. You will find an introduction to the Network including a directory of Lloyd’s Agents, Lloyd’s Agency Department contacts, service level requirements and more.

For more information about the Lloyd’s Agency please click on the link below:

Furthermore, our company is, in accordance with Act # 38/2004, licenced by the Czech National Bank and recorded in the Independent Loss Adjusters Register under #216034SLPU.

Professional indemnity insurance has been arranged with the London Underwriter ITIC-Thomas Miller.